AccountGlobal - The best outsourced accountants for accounting firms

Yes, clients can definitely customise their outsourced accounting services with AccountGlobal. We offer two flexible business models to cater to the diverse needs of our clients:

• Engaging a virtual accountant on a full-time or part-time basis
• A project-based model, where clients can choose to engage our services on an hourly basis or a fixed fee basis

The fixed fee is determined by considering the volume and complexities of the assignments handed over to us. Examples of the assignments include: Bookkeeping, payroll and superannuation processing, SMSF admin and preparing tax returns and financial statements.

At AccountGlobal, our accountants possess varying levels of expertise to cater to different client requirements. They hold a minimum Bachelor of Accounting qualification, with some having advanced degrees like an MBA or certifications such as CPA or CA for roles requiring advanced knowledge.

All our accountants undergo training and gain experience in the Australian context. Before joining our team, they must pass various tests and quizzes from our Learning Management System (LMS), which covers questions on the Australian accounting industry.

Once recruited, they receive classroom training and begin working under the supervision of senior personnel to gain hands-on experience from clients using our 'project-based' model. This ensures that our outsourced accountants are well-equipped to handle the unique needs of our clients in the Australian market.

AccountGlobal implements several measures to maintain accuracy and quality in our outsourced accounting services:

• Standard Operating Procedures: We establish clear and well-defined SOPs for each client, which our accountants follow consistently to ensure high-quality results.
• Regular Performance Evaluations: Our accountants undergo periodic performance evaluations to identify areas of improvement and ensure they consistently deliver accurate work.
• Collaboration Tools: We utilise advanced collaboration tools to facilitate real-time communication and seamless collaboration among our accountants, ensuring they share knowledge and best practices.
• Clear Communication: We maintain open lines of communication with clients to address any questions, concerns, or feedback, ensuring we consistently meet their expectations.
• Advanced Technology: We utilise the latest accounting software and tools to improve efficiency and minimise the risk of errors.
• Double-Check System: We implement a double-check system where another accountant reviews the work to catch and rectify any potential errors, enhancing the overall quality and accuracy of our services.

AccountGlobal's outsourced accountants effectively handle client inquiries and issues during the outsourcing process through the following steps:

• Designated Contact Person: We assign a dedicated project manager or team lead who serves as the primary point of contact for clients, ensuring timely and efficient resolution of inquiries and issues.
• Responsive Support: We prioritise prompt and efficient responses to client inquiries, ensuring minimal delays in addressing their concerns and providing the required information.
• Knowledge Repository: We maintain a knowledge repository containing relevant client information, enabling our accountants to quickly access and provide accurate answers to client inquiries.
• Issue Escalation: For complex issues or inquiries, our accountants can escalate them to higher management or expert team members, ensuring the most qualified personnel handle the situation.
• Feedback Loop: We encourage clients to provide feedback on our services, helping us identify areas for improvement and implement necessary changes to enhance the overall client experience.
• How does AccountGlobal ensure accuracy and quality of work for outsourced accounting tasks?

The onboarding process at AccountGlobal is designed for efficiency and includes the following steps:

• Initial Consultation: We assess the client's specific accounting needs through an initial consultation.
• Proposal and Agreement: We present a customised proposal outlining the scope of work, pricing, and terms.
• Account Setup: We help clients set up systems, software, and communication channels for seamless collaboration.
• Team Assignment and Introduction: We assign a dedicated team and project manager, followed by an introduction meeting.
• Transition and Training: We work closely with clients to transition tasks and train our team members on the client's processes and systems.
• Ongoing Support and Communication: We provide regular updates and address any concerns throughout the engagement.
• Continuous Improvement: We actively seek feedback to improve our services, ensuring high satisfaction and quality in our outsourced accounting solutions.

AccountGlobal employs a variety of measures to ensure compliance with Australian regulations:

• Rigorous Training: Accountants receive comprehensive training in Australian accounting standards and are regularly updated on changes.
• Experienced Team Members: Qualified CPAs or CAs with in-depth knowledge of the Australian regulatory environment oversee the work.
• Compliance Checks: Internal quality assurance teams conduct regular compliance checks to prevent potential issues.
• Regular Updates: We stay informed about changes to Australian accounting laws and regulations through industry news, seminars, and professional memberships.
• Client-Specific Policies and Procedures: We work with clients to understand and adhere to their unique compliance requirements.
• Ongoing Support and Communication: Project managers maintain open communication with clients to address any compliance concerns.
• Continuous Improvement: We actively seek feedback to improve our services, ensuring high satisfaction and quality in our outsourced accounting solutions.